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Fiat-Chrysler Uconnect 8.4: 70 percent very satisfied Its straightforward touch-screen design, combined with a few traditional knobs and buttons, helps make Chrysler’s Uconnect 8.4 infotainment system a favorite with consumers. Satisfaction with Bluetooth and voice commands—often sore spots with drivers—ranked highly. Don’t confuse the 8.4 with Chrysler’s lesser Uconnect systems, which have smaller screens, less capability, and a much lower satisfaction rating of 49 percent. With an infotainment system this good, it’s too bad very few Chrysler models are recommended by Consumer Reports. BMW iDrive: 60 percent very satisfied BMW’s iDrive employs a console-mounted controller knob, although the latest version adds a touch screen and is easier to use than earlier iterations.
Download and log in to the UVO app, return to your vehicle, and follow the in-car setup instructions. Search for 'UVO eServices' Install the app.
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Still, mastering iDrive takes some time. It’s super-reliable, with good Bluetooth connectivity.
Owner satisfaction with Bluetooth and call quality is very high, as is the system’s thoroughness: “It is very comprehensive and tells me everything about my vehicle,” an owner says. An X3 owner added, “The learning curve is fairly steep, but the system is not bad once you get the hang of it.”. Infiniti Infiniti Connection: 54 percent very satisfied Most Infiniti models are relatively long into their market cycle, which explains the dated-looking graphics of their infotainment systems.
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But Connection, which combines a touch screen with a controller knob, works better than the newer, slow, and glitch-laden Infiniti InTouch system that rolled out first with the 2014 Q50 sedan. A worrisome note: The InTouch system, when separated from the overall Infiniti brand, finished dead last in our rankings—with only 38 percent very satisfied—because of its frequent software crashes and slow startup. Subaru Starlink: 50 percent very satisfied For years, Subaru’s infotainment systems were antiquated. Recent models finally have a modern touch-screen system combined with knobs and buttons. Although clearly improved, the new system remains decidedly average.
Voice commands and Bluetooth satisfaction are average as well. Owners complained that the glossy screen “reflects bright sunlight, making it hard to see.” Many owners complained that the navigation system cannot be programmed when the car is moving. Ford MyFord/MyLincoln Touch: 49 percent very satisfied Ford was an early innovator in infotainment. But owners of MyFord Touch report reliability problems, with the system “constantly rebooting” and sometimes requiring replacement. Subsequent years have had fewer problems, but the screen design remains cluttered and unintuitive. Certain models replaced buttons and knobs with touch-sensitive flush buttons that were “overly touchy.” A 2013 Fusion owner writes, “MyFord Touch is a wonderful idea that was mostly implemented but was never really finished.” Ford is rolling out the new Sync 3 system, which responds quicker and is easier to use. Mazda Mazda Connect: 49 percent very satisfied One owner sums it up well: “Mazda still has some work left to do.” Mazda’s latest system uses a large central controller knob to select from a display screen.
Another owner says, “I’m not impressed. It’s difficult to get through all of the steps to get what I want.” Owners were frustrated that the touch screen works only when the vehicle is stopped and that the voice-recognition system often misunderstands commands. One owner complained that the Bluetooth was “incredibly flaky and crash-prone.”.
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Toyota Entune: 44 percent very satisfied Toyota’s system combines a touch screen and regular knobs and buttons, but the “whole thing is hit and miss,” one owner says. Complaints include small screens and slow system response. Voice commands often proved to be frustrating to use. The Entune app capability seems “clunky compared to phone apps.” Many respondents voiced frustration that the navigation system cannot be programmed while the car is in motion, preventing even passengers from entering a destination.
Cadillac Cue: 40 percent very satisfied Owners criticize Cue for being “sluggish” and trouble-prone, findings backed up by Consumer Reports’ reliability data. Some owners report having difficulty using Cue for months, even years, after purchase.
A typical complaint: “This car REALLY needs a co-pilot with an IT degree.” Many criticisms focus on capacitive-touch buttons that are overly sensitive; one consumer noted that you “barely wave your hand in front of the Cue system and you change radio stations.”.