• A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition

Buy Guide to Computer User Support for Help Desk and Support Specialists 6th edition (683) by Fred Beisse for up to 90% off at Textbooks.com.

A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows (R) 7 and cloud computing.

Leading HelpSTAR (R) and Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. Chapter 1: Introduction to Computer User Support. Chapter 2: Customer Service Skills for User Support Agents. Chapter 3: Writing for End Users. Chapter 4: Skills for Troubleshooting Technology Problems. Chapter 5: Common Support Problems. Chapter 6: Help Desk Operation.

Chapter 7: User Support Management. Chapter 8: Product Evaluation Strategies and Support Standard. Chapter 9: End-User Needs Assessment Projects. Chapter 10: Installing and Managing End-User Technology. Chapter 11: Technology Training for Users.

Chapter 12: A User Support Utility Tool Kit. Appendix A: Answers to Check Your Understanding Questions. Appendix B: LBE Helpdesk Evaluation Edition. Appendix C: User Support Presentations and Meetings.

Course Technology. BRAND-NEW, Unread Copy in Perfect Condition. FAST UPS shipping (you'll receive your order within 1-5 business days after shipping in most cases.), this helps to ensure your order arrives in perfect condition.

PLEASE NOTE: FedEx does not generally deliver to PO Boxes or APO addresses, so please be sure to give us a physical street address to deliver to; also, unfortunately, we cannot ship this item to Alaska or Hawaii.(this applies to domestic shipments within the continental US - other destinations may take longer). Bookseller:, Michigan, United States. Biblio is a marketplace for book collectors comprised of thousands of independent, professional booksellers, located all over the world, who list their books for sale online so that customers like you can find them! When you place your order through Biblio, the seller will ship it directly to you. Bookseller Completion Rate This reflects the percentage of orders the seller has received and filled. Stars are assigned as follows: 96-100% completion 90-95% completion 85-90% completion 70-84% completion 0-69% completion Inventory on Biblio is continually updated, but because much of our booksellers' inventory is uncommon or even one-of-a-kind, stock-outs do happen from time to time. If for any reason your order is not available to ship, you will not be charged.

Our site-wide, guarantees that the items you order will be as described. If any return is due to an error on the seller’s part, you will receive a full refund. Your order is also backed by our!